By Jeff Copper, MBA, PCC, PCAC, CPCC, ACG – December 19, 2022
We are living in a DIY world. It’s convenient for society if we all conform and do it “their way.” More and more, systems are being created supposedly to make things easier through automation and other technologies, but the user experience is usually not considered.
Makers of these systems don’t give enough consideration to what the customer experience is like, and as a result, we end up feeling like we must case-manage our day-to-day lives.
I recently read a post from a college student who equated their experience in higher education to a game of ping pong, being bounced around from department to department to get things done. This is an all-too-common reality. How often have you tried to resolve an issue, only to be met with endless transfers, unhelpful responses, and systems that seem to work against you rather than for you?
If you find yourself struggling to navigate through cumbersome systems, you’re not alone. Find your people. Do your best to anticipate these challenges and work your way through them. But, above all, advocate for yourself. In a world where convenience often takes precedence over connection, it’s crucial to stand up for your own needs.
Unfortunately, our world has become self-centered. When it comes to society, it is all about them—the institutions, the corporations, the systems—not about the individuals they are supposed to serve. But that doesn’t mean we have to accept it. By staying informed and supporting one another, we can reclaim some control in a world that too often expects us to go it alone.