Ping Pong, Anyone? It Isn’t Always a Game Anymore

By Jeff Copper, MBA, PCC, PCAC, CPCC, ACG – December 19, 2022

We are living in a DIY world. It’s convenient for society if we all conform and do it “their way.” More and more, systems are being created to supposedly make things easier through automation and other technologies, but the user experience is usually not considered. Makers of these systems don’t give enough consideration to what the customer experience is like, and as a result, we end up feeling like we must case manage our day-to-day lives.

I recently read a post from a college student who equated their experience in higher education to a game of ping pong, being bounced around from department to department to get things done.

If you find yourself struggling to navigate through cumbersome systems, you’re not alone. Find your people, do your best to anticipate these challenges and work your way through them, and, above all, advocate for yourself.

Unfortunately, our world has become self-centered. When it comes to society, it is all about them.

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