By Jeff Copper, MBA, PCC, PCAC, CPCC, ACG – December 19, 2022
We are living in a DIY world. It’s convenient for society if we all conform and do it “their way.” More and more, systems are being created to supposedly make things easier through automation and other technologies, but the user experience is usually not considered. Makers of these systems don’t give enough consideration to what the customer experience is like, and as a result, we end up feeling like we must case manage our day-to-day lives. Continue reading “Ping Pong, Anyone? It Isn’t Always a Game Anymore”